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The only possible reason is they want to hear you speaking in English.
They say now it is for security reasons, because voice cannot be falsified. But why should I send falsified bank data in my emails and on my invoices or how could it be done by others????
As a matter of fact, voice cannot be falsified, but how do they know it's your voice? They would need a comparable audio to be sure, wouldn't they?
[Edited at 2021-09-06 19:59 GMT]
Kuochoe Nikoi-Kotei
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