Glossary entry (derived from question below)
English term or phrase:
first line employee
English answer:
operative / assembly line or production line worker
Added to glossary by
Charles Davis
Mar 24, 2014 10:00
10 yrs ago
40 viewers *
English term
first line employee
English
Other
Human Resources
The turnover rate of first line employee at xxx is high: In your opinion, for what reason have employees left xxx?
Low-level employee?
Low-level employee?
Change log
Mar 25, 2014 12:00: Charles Davis Created KOG entry
Responses
+2
2 hrs
Selected
operative / assembly line or production line worker
Firstly, "first-line manager/supervisor" and "first-line employee/worker" are not the same thing. The former refers to the lowest tier of management: those who manage non-managers. But applied to employees or workers, "first-line" means those (as you might say) "at the sharp end". The term is really quite similar in meaning to "front-line".
When it is a company or organisation dealing with the public in some way (particular in service industries), "first-line" workers are those who actually deal directly with customers or other members of the public. However, that is not relevant in a manufacturing company like this one. Here they are employees engaged directly in the manufacturing process, as opposed to those doing ancillary tasks (clerical, packing, etc.).
"As of Oct. 1, the monthly wage for all "first line" workers—those on the assembly lines—as well as their line leaders and supervisors, will be increased to 2,000 yuan, or about $293, Hon Hai said in a statement."
(Wall Street Journal: a reliable native source.)
http://online.wsj.com/news/articles/SB1000142405274870472610...
"The traditional organizational structure was dismantled. First-line employees were organized into self-directed work teams. These employees, known as "members", were given a wide array of responsibilities [...] Middle managers, formerly responsible for the tasks turned over to the first-line workers, now focused their efforts on teaching and on coaching members to lead themselves. [...] Slowly, members working on the production line began to take over more of the responsibility for operating Johnsonville Foods [...]"
http://books.google.es/books?id=HQ6iDuVQPEIC&pg=PT77&lpg=PT7...
"Unfortunately, managers and executives are all too often unwilling to hear what the first-line workers have to say—or listen to what they have to say with a jaundiced ear, thinking that the workers’ only interest is to make their own tasks easier or less stressful."
http://www.rklesolutions.com/blog/making-strategy-effective/
"First line workers responsible for operating tasks (semi-skilled)"
http://upetd.up.ac.za/thesis/available/etd-03162005-151333/u... (foot p. 16)
" Of these workers, men's jobs were skilled or semiskilled: drivers and mechanics, irrigation work, handhoeing, melon picking, and pepper picking. Women's jobs were melon and pepper packing; only during the bean harvest were women first-line workers."
http://www.popline.org/node/378923
When it is a company or organisation dealing with the public in some way (particular in service industries), "first-line" workers are those who actually deal directly with customers or other members of the public. However, that is not relevant in a manufacturing company like this one. Here they are employees engaged directly in the manufacturing process, as opposed to those doing ancillary tasks (clerical, packing, etc.).
"As of Oct. 1, the monthly wage for all "first line" workers—those on the assembly lines—as well as their line leaders and supervisors, will be increased to 2,000 yuan, or about $293, Hon Hai said in a statement."
(Wall Street Journal: a reliable native source.)
http://online.wsj.com/news/articles/SB1000142405274870472610...
"The traditional organizational structure was dismantled. First-line employees were organized into self-directed work teams. These employees, known as "members", were given a wide array of responsibilities [...] Middle managers, formerly responsible for the tasks turned over to the first-line workers, now focused their efforts on teaching and on coaching members to lead themselves. [...] Slowly, members working on the production line began to take over more of the responsibility for operating Johnsonville Foods [...]"
http://books.google.es/books?id=HQ6iDuVQPEIC&pg=PT77&lpg=PT7...
"Unfortunately, managers and executives are all too often unwilling to hear what the first-line workers have to say—or listen to what they have to say with a jaundiced ear, thinking that the workers’ only interest is to make their own tasks easier or less stressful."
http://www.rklesolutions.com/blog/making-strategy-effective/
"First line workers responsible for operating tasks (semi-skilled)"
http://upetd.up.ac.za/thesis/available/etd-03162005-151333/u... (foot p. 16)
" Of these workers, men's jobs were skilled or semiskilled: drivers and mechanics, irrigation work, handhoeing, melon picking, and pepper picking. Women's jobs were melon and pepper packing; only during the bean harvest were women first-line workers."
http://www.popline.org/node/378923
Peer comment(s):
agree |
Ildiko Santana
: First-line employees (or ~ workers) are the highest tier of staff, in direct communication with managers and supervisors, see e.g.: https://www.shrm.org/Education/hreducation/Documents/44-1 So...
1 hr
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Thanks for the agree and the reference, Ildiko :)
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|
agree |
ghassan al-Alem
: As long as it is an auto parts manufacturer, your answer will be the most probable I believe.
16 hrs
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Thank you, ghassan!
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4 KudoZ points awarded for this answer.
-1
1 hr
A fresh starter or new employee
Whenever a person begins a career with an organization, either public or private, there is always the possibility that that person will remain as a first-line employee.
See page 15 of the following site:
https://www.ncjrs.gov/pdffiles1/Digitization/110407NCJRS.pdf
This certainly how I understand it. It sometimes refers to the staff first approached by members of the public, before the matter is escalated further up the pyramid.
See page 15 of the following site:
https://www.ncjrs.gov/pdffiles1/Digitization/110407NCJRS.pdf
This certainly how I understand it. It sometimes refers to the staff first approached by members of the public, before the matter is escalated further up the pyramid.
Peer comment(s):
disagree |
Adrian Liszewski
: Often fresh starters are put in a first-line position, but these two terms are not a synonyms!
26 mins
|
+2
1 hr
an employee with a direct contact with the customer
In my opinion it refers to the people who answer phone calls, occupy the counters, salespeople or any employee that the customer talks to on first contact with the company. It is well below the management level.
Peer comment(s):
agree |
Tina Vonhof (X)
2 hrs
|
agree |
jccantrell
: This is how I would understand it, the first line of defense for the company.
2 hrs
|
neutral |
Charles Davis
: As I've pointed out in my answer, although it can mean this, it can also mean production workers, and I think the latter is much more likely in a car-part manufacturer.
3 hrs
|
9 mins
management level of a company employee directly above non-managerial workers
Term describing the management level of a company employee directly above non-managerial workers. First line managers generally supervise production on line tasks in the manufacturing business, and typically consist of positions such as foreman, section head and shift boss. First line managers are an important source of information about worker satisfaction for higher management to take into account in their organizational planning process.
http://www.businessdictionary.com/definition/first-line-mana...
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Note added at 1 hr (2014-03-24 11:40:32 GMT)
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http://firstlinemanager.info/2011/06/29/first-line-manager-t...
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Note added at 1 hr (2014-03-24 11:59:36 GMT)
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managers are employees too!
http://www.businessdictionary.com/definition/first-line-mana...
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Note added at 1 hr (2014-03-24 11:40:32 GMT)
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http://firstlinemanager.info/2011/06/29/first-line-manager-t...
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Note added at 1 hr (2014-03-24 11:59:36 GMT)
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managers are employees too!
Peer comment(s):
agree |
Peter Simon
4 mins
|
Thanks!
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neutral |
Charles Davis
: But your answer refers to the term "first-line manager". Are you sure that "first-line employee" has the same meaning?
20 mins
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http://firstlinemanager.info/2011/06/29/first-line-manager-t...
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disagree |
David Moore (X)
: Your reference suggest to me that you took the top one, without realising that it said "managers" and NOT employees"
52 mins
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http://firstlinemanager.info/2011/06/29/first-line-manager-t...
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Discussion